Supporting Our Clients
In addition to supporting our clients through the customization and implementation phases of projects, we also provide continued support to them during the use and maintenance of the solutions we provide. When you work with AGI, we’re in this with you for the long haul, and your success is our success.
Help When You Need It
As a customer, you have access to our helpdesk and ticketing system. This means that you are always connected to valuable support resources. Using your Onsite credentials you can login anytime to submit a ticket or browse our knowledge base to get the answers you need.Client Resources
You'll find monthly release notes letting you know what improvements have been made.
Our growing library of videos are available to provide training on QCPRO.
Guides & FAQs
We've prepared guides to help answer our clients most frequently asked questions.
SUBMIT A TICKET
If you need help with one of our solutions, as an AGI client you have access to a simple-to-use, online ticket system that helps us track your specific issue and provide timely updates to you as we address your needs. Simply log in to the Onsite web interface and submit your ticket, and we’ll take it from there.
CASE STUDY / RCIS
RCIS needed a simple process that allowed customer producers to authorize and download / import precision ag data from the user’s equipment into RCIS’s insurance provider systems account.
RCIS implemented our Field Data Adapter APIs, which convert data from the proprietary format output by the controller and translate it into a common output.
RCIS’s systems can use raw yield and as-planted data translated from the original machine format into a series of formats RCIS specified.